FAQ

Find quick answers about ordering from Afriano, shipping, tracking, returns, payments, product details, and support.

Orders

How do I know my order was received?

After checkout, we send an order confirmation to the email address used at purchase. Please review it and contact us right away if anything looks incorrect.

How long is handling time?

Handling time is 1-3 business days, Monday through Friday, excluding holidays. The order cut-off time is 2:00 PM Eastern. Orders placed after 2:00 PM Eastern begin handling the next business day.

Can I change or cancel my order?

If handling has not started, we will do our best to help with an address update, item change, or cancellation. Email us as soon as possible with your order number.

Shipping & Tracking

Where do you ship?

We ship to addresses in the United States. Standard U.S. shipping is a flat rate of $4.99. Handling time is 1-3 business days. Transit time is 5-10 business days. Total delivery time is typically 6-13 business days.

When will I receive tracking?

When your order ships, we send a shipping confirmation email with tracking details. Tracking can take 24-72 hours to update after the carrier receives the package.

What if my package is delayed?

Carrier delays can happen because of weather, peak season volume, destination routing, or other events outside our control. If tracking has not updated for several business days, contact us and we will help review the status.

Returns & Refunds

How do I start a return?

Afriano accepts returns for both defective and non-defective products. Returns are by mail. Email hello@afriano.com with your order number and the item you would like to return. Return requests must be started within 30 days after delivery. Items must be in new condition: unworn or unused, with tags, in the original packaging, and with proof of purchase.

Do you accept exchanges?

We do not accept exchanges. Return the eligible item for a refund and place a new order if you need a different size, color, or item.

Who pays return shipping?

Who pays depends on the reason:

  • If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
  • If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.

There is no restocking fee on eligible returns.

When will I receive a refund?

Approved refunds are issued to the original payment method within 10 days after the return is received and inspected. Your bank or card issuer may need additional time to post the credit.

Sizing & Product Details

How do I choose the right size?

Please review the product page details before ordering. If you are between sizes or need help deciding, contact us before checkout.

Will colors match the photos exactly?

We work to show products accurately, but colors can vary slightly by screen settings, lighting, and device display.

What if an item arrives damaged or incorrect?

Inspect your order when it arrives and contact us immediately with your order number and clear photos of the issue. We will review the details and help with next steps.

Payment & Billing

What payment methods do you accept?

Available payment methods are shown at checkout and may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Options can vary by location, device, and checkout settings.

Is checkout secure?

Yes. Payments are processed through secure checkout providers, and Afriano does not store your full card details.

Need Help?

Email: hello@afriano.com
Phone Number: 786-228-6239
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST